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Student Email Notification - FAQs

How do I get support if I face any issues after purchase? If you ever run into a problem, you’re never alone — we’re always just a message away. You can contact our support team through: Helpdesk Portal – Submit a ticket with screenshots, steps, or any questions. Contact Support Now Our team provides priority replies within 24 hours (often much sooner!). And we don’t just reply — we guide you through the solution with: Clear, step-by-step instructions Helpful screenshots Troubleshooting guidance Fixes, patches, or suggestions (whenever needed) Your success is our priority, and we’re always here to help you every step of the way.
How can I make a pre-sale enquiry about the plugin? If you’d like to ask anything before purchasing — feature questions, compatibility checks, or general doubts — you can easily reach us through our Pre-Sale Contact Form. Just submit your enquiry, and our team will respond with: Clear explanations Setup guidance Compatibility details Suggestions tailored to your LMS needs Contact Now We’re here to ensure you have complete clarity and confidence before making your purchase.
How can I target only students who have not completed a course? When setting up your notification, choose: Filter By: Group or Individual Select Course Select Action: Course Action Choose Not Started or In Progress This lets you send emails to: All students who haven’t started Students currently stuck (in progress) Students who have not completed all selected courses Perfect for reminders and follow-ups.
How can I send emails only to Independent Students? If you want to target only learners who aren’t part of any LearnDash group, the plugin makes this really simple using the Student Filter. When creating your notification: Select the Individual filter mode. Enable the option: Exclude Students Belonging to Any Group This lets you send emails to: All students who haven’t started Students currently stuck (in progress) Students who have not completed all selected courses Perfect for reminders and follow-ups.
How do I preview the email before sending? The plugin allows you to: Save as Draft Review the email structure and placeholders Update content before sending or scheduling Drafts are stored safely until you finalize them.
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